What is the user experience survey?
We are committed to ensuring our services are high quality and meet your expectations. One of the ways we do this is by facilitating regular user experience surveys. Each month we contact about 14,000 people at random who have contacted us.
Our social research partner, Progressive, do these surveys monthly on our behalf, so they are independent. Your feedback helps us understand what we are getting right, and what we could do better.
Our Research and Insight team ensures your feedback makes a difference. We review responses regularly so that we know what we need to focus on.
The data you see below is our latest results from March 2025.
I thought my follow up call was particularly good, the operator was helpful and empathetic.
Feedback this month
Here is the latest monthly data:
Overall satisfaction
72%
of 1,277 respondents
Satisfaction with initial contact
87%
of respondents satisfied
Satisfaction with attending officers
84%
of respondents satisfied
Your Police
Police Scotland invites everyone in our diverse communities throughout Scotland to engage with us. You can join the conversation about #YourPolice by completing our survey.
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Your Police 2024-2025
Understanding the views and priorities of Scotland's diverse communities is fundamental to how Police Scotland responds to the needs of the public. Our public engagement activities help us improve how we deliver our policing services in local communities, ensuring they are accessible for everyone. It is vital that we listen, understand, and take action using your views and experiences. Our Joint Strategy for Policing (2023) creates the space within policing to inform our services...
Closed 31 March 2025
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Feedback Form: Domestic abuse, rape and sexual crime
Police Scotland values feedback from people we engage with in Scotland’s diverse communities. Outcome 3 of our Joint Strategy for Policing states that "the public, communities and partners are engaged, involved and have confidence in policing". We are committed to ensuring our services are high quality and meet the public’s expectations. One of the ways we do this is by facilitating opportunities for people to give us feedback about our services. This helps us...
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Custody User Experience Survey
We are committed to ensuring our services are high quality and meet the public’s expectations. One of the ways we do this is by facilitating opportunities for people to give us feedback on our services. This helps us understand what we are getting right, and what we could do better. Police Scotland’s priorities include ensuring you feel safe in custody. We know being in custody could be a difficult experience and we want to ensure that people’s experiences in custody...
Closes 31 March 2026