Your feedback and experience

We are committed to delivering excellent policing services across Scotland. We take your feedback seriously and use it to shape what we do.

What is the user experience survey?

We are committed to ensuring our services are high quality and meet your expectations. One of the ways we do this is by facilitating regular user experience surveys. Each month we contact about 14,000 people at random who have contacted us.

Our social research partner, Progressive, do these surveys monthly on our behalf, so they are independent. Your feedback helps us understand what we are getting right, and what we could do better.

Our Research and Insight team ensures your feedback makes a difference. We review responses regularly so that we know what we need to focus on.

The data you see below is our latest results from March 2024.

The PC who interviewed me was excellent at extracting a full statement whilst calming us down. His professionalism and care were precisely what was needed and so very much appreciated.
Resident of Perth & Kinross

Feedback this month

Here is the latest monthly data:

Overall satisfaction

70%

of 1,297 respondents

Satisfaction with initial contact

85%

of respondents satisfied

Satisfaction with attending officers

83%

of respondents satisfied

Your Police

Police Scotland invites everyone in our diverse communities throughout Scotland to engage with us. You can join the conversation about #YourPolice by completing our survey.

  • Your Police 2024-2025

    Understanding the views and priorities of Scotland's diverse communities is fundamental to how Police Scotland responds to the needs of the public. Our public engagement activities help us improve how we deliver our policing services in local communities, ensuring they are accessible for everyone. It is vital that we listen, understand, and take action using your views and experiences. Our Joint Strategy for Policing (2023) creates the space within policing to inform our services...

    Closes 31 March 2025

  • Safer Streets: Reporting Tool

    Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now. This is a service that allows you to report safety concerns in public places without giving us your name (anonymously). This includes issues like poorly lit streets, abandoned buildings, or vandalism, as well as instances where you feel unsafe due to someone following or verbally abusing you. Please note: Safer Streets...

    Closes 31 March 2025

  • Feedback Form: Domestic abuse, rape and sexual crime

    Police Scotland values feedback from people we engage with in Scotland’s diverse communities. Outcome 3 of our Joint Strategy for Policing states that "the public, communities and partners are engaged, involved and have confidence in policing". We are committed to ensuring our services are high quality and meet the public’s expectations. One of the ways we do this is by facilitating opportunities for people to give us feedback about our services. This helps us...

    Closes 31 March 2025