Your feedback and experience

We are committed to delivering excellent policing services across Scotland. We take your feedback seriously and use it to shape what we do.

What is the user experience survey?

We are committed to ensuring our services are high quality and meet your expectations. One of the ways we do this is by facilitating regular user experience surveys. Each month we contact about 14,000 people at random who have contacted us.

Our social research partner, Progressive, do these surveys monthly on our behalf, so they are independent. Your feedback helps us understand what we are getting right, and what we could do better.

Our Research and Insight team ensures your feedback makes a difference. We review responses regularly so that we know what we need to focus on.

The data you see below is our latest results from September 2023.

I was unsure if I should call, and the operator made me feel heard and really helped calm me down.
Resident from Highland

Feedback this month

Here is the latest monthly data:

Overall satisfaction


of 1,260 respondents

Satisfaction with initial contact


of respondents satisfied

Satisfaction with attending officers


of respondents satisfied

Your Police

Police Scotland invites everyone in our diverse communities throughout Scotland to engage with us. You can join the conversation about #YourPolice by completing our survey.

  • Your Police 2023-2024

    Understanding the views and priorities of Scotland's diverse communities is fundamental to how Police Scotland responds to the needs of the public. Our public engagement activities help us improve how we deliver our policing services in local communities, ensuring they are accessible for everyone. It is vital that we listen, understand, and take action using your views and experiences. Our Joint Strategy for Policing (2020) creates the space within policing to inform our services...

    Closes 31 March 2024