Your feedback and experience

We are committed to delivering excellent policing services across Scotland. We take your feedback seriously and use it to shape what we do.

What is the user experience survey?

We are committed to ensuring our services are high quality and meet your expectations. One of the ways we do this is by facilitating regular user experience surveys. Each month we contact about 14,000 people at random who have contacted us.

Our social research partner, Progressive, do these surveys monthly on our behalf, so they are independent. Your feedback helps us understand what we are getting right, and what we could do better.

Our Research and Insight team ensures your feedback makes a difference. We review responses regularly so that we know what we need to focus on.

The data you see below is our latest results from September 2023.

I was unsure if I should call, and the operator made me feel heard and really helped calm me down.

Resident from Highland

Feedback this month

Here is the latest monthly data:

Overall satisfaction

67%

of 1,260 respondents

Satisfaction with initial contact

86%

of respondents satisfied

Satisfaction with attending officers

81%