Digital, Data and Technology Strategy 2025-2028

Closes 27 Aug 2026

Our Strategic Ambitions

Our DDaT strategy will support the delivery of Vision 2030 outcomes through four strategic ambitions:

    a) New and innovative solutions to prevent and detect crime

    b) Digital reimagination to maximise officer and staff efficiency

    c) Reform the citizen experience and engagement

    d) Enhance multi-agency collaboration and partnership

a) Strategic ambition - New and Innovative Solutions to Prevent and Detect Crime

Read more about this ambition

Police Scotland must evolve beyond the modernisation and consolidation of operational systems to embrace a new generation of digital capabilities that directly enhance operational capabilities to prevent and detect crime. This ambition focuses on developing innovative solutions that tackle high harm, support complex digitally enabled investigations and unlock greater access to data and insights.

How we will impact Policing

  • Provide officers and analysts new digital solutions to identify, investigate and disrupt new digitally enabled organised crime and terrorist activity.
  • Respond to the rising volume of complex investigations by providing a suite of capabilities to gather, consolidate, analyse and report on digital evidence.
  • Greater access to data to support local policing identify and respond to vulnerability, criminality and local trends.

How this will be delivered

  • New capabilities: Invest and develop new covert and overt solutions to respond to changing use of technology by organised crime groups and digital skills to safeguard the vulnerable and target perpetrators online.
  • Innovation: Deliver industry leading innovation through the exploration of emerging technologies and artificial intelligence to identify new methodologies to prevent, detect and investigate crime.
  • Access to connected data: Fully utilise our data assets to drive organisational performance by breaking down data silos and providing easy access to linked data within all business functions.

How our success will be measured

  • Increased detection and prosecution of crime utilising complex digital tooling.
  • Reduction in time spent in investigations.
  • New insights generated by analysts leading to new strategies and operational action.

To what extent do you agree or disagree that this is an ambition we should be focussing on?

b) Strategic ambition - Digital reimagination to maximise officer and staff efficiency

Read more about this ambition

This ambition calls for a complete reimagining of how officers and staff work, powered by digital transformation. Technology has the power to now move beyond incremental improvements or digitising existing processes and instead introduce entirely new ways of working. Priority will be given to critical but inefficient processes that impact operational officer, staff and resource intensive corporate functions. Digital Reimagined unlocks Police Scotland’s potential to thrive whilst managing budget and resources efficiently.

How we will impact Policing

  • Enhanced productivity and workforce capacity by reducing manual processes and duplication.
  • A modern and flexible working environment within our estates and mobile deployments, providing access to cutting-edge hardware and software solutions.
  • A more efficient and automated flow of data across the organisation through connected systems, reducing double-keying and potential for input errors.

How this will be delivered

  • Process Optimisation and Reinvention: Use of new and emerging technology such as robotic process automation, low-code/no-code applications and artificial intelligence to reduce manual processes and enable the digitising of operational and corporate functions.
  • Estates modernisation and mobility: Support the organisation's Estate and People Strategies by introducing new technology solutions to allow officers and staff to maximise their productivity and capability within and outwith police buildings.
  • Demand and productivity insights: Provide the data to support a greater understanding of how police resources are deployed and utilised.

How our success will be measured

  • Increased productivity through quantifiable reduction in time spent on administrative tasks.
  • Increased use and satisfaction with digital tools measured through regular surveys and engagement.
  • Increased operational efficiency demonstrated through improvements in case handling times, data accuracy, and resource deployment.
  • Increased proportion of officers and staff able to work effectively from remote or flexible locations.

To what extent do you agree or disagree that this is an ambition we should be focussing on?

c) Strategic ambition - Reform the citizen experience and engagement

Read more about this ambition

This ambition focuses on rethinking how people engage with policing; not only in improving traditional communication channels but recognising and responding to the digital environment that communities operate within and Police Scotland must respond to. The experience and engagement with a citizen must be considered beyond the initial contact in seeking advice or reporting a crime, it extends throughout the journey of a victim, witnesses, or accused.  Digital solution must be considered across all interactions to support the delivery of new and reformed services that align to the organisation’s values.

How we will impact Policing

  • Citizens can seek information, support and report incidents in a manner that suits them.
  • Reduce demand on service centre operators by redirecting or responding to queries automatically.
  • Improved support for victims through better digital services and access to investigation progress updates.
  • Modern and efficient Custody environment, supporting officers and staff in the wellbeing of detainees.

How this will be delivered

  • Digital Channel Expansion: Develop and deploy new digital contact platforms to provide multiple options for public engagement from initial point of contact through their journey with Police Scotland.
  • Custody Transformation: Support the modernisation of the custody experience for officer, staff and the public to ensure detainees are allocated, processed, monitored and released in an efficient manner.
  • Data Informed service: Augment live incidents with relevant operational data to ensure advice, direction and response is tailored to citizens' needs.

How our success will be measured

  • Increased use of digital channels for public contact and engagement.
  • Reduction in contacts managed by service centre operatives.
  • Reduction in manual officer observation within Custody Suites.
  • Increased availability of operational data at key decision points.

To what extent do you agree or disagree that this is an ambition we should be focussing on?

d) Strategic ambition - Enhance multi-agency collaboration and partnerships

Read more about this ambition

The most complex societal challenges, often described as ‘wicked problems’, cannot be solved in isolation by a single agency. These issues frequently escalate to a point where policing becomes involved during moments of crisis or high harm. This ambition places prevention at the heart of digital collaboration across the public sector, with Police Scotland leading multi-agency efforts to share data, conduct research and apply analysis to enable early intervention. Achieving this requires new ways of working: linking data, identifying risk factors and informing partners’ strategies to understand the complex needs of citizens as they interact with public services. Alongside strengthening public sector collaboration, we will deepen partnerships across UK and international policing. This will ensure data, intelligence, best practice and skills are shared effectively, supporting both preventative and operational outcomes.

How we will impact Policing

  • Tailored support & assistance for the public at a community level, finding best help at the earliest opportunity, by the most appropriate agency.
  • Focus on problem solving, proactivity and prevention - better insights that will inform strategies and interventions in VAWG, anti-social behaviour, youth violence, reoffending, vulnerability and harm.
  • Better co-ordination across the public sector and UK policing to identify and intervene with high-risk individuals.

How this will be delivered

  • Common Data Platform: Through the work of the Prevention Hub, bring together and link person-centric datasets from across the public sector including policing, health and local authorities to identify risk factors.
  • Emergency Services and Criminal Justice Collaboration: Identify opportunities to share services, best practice and data in order to improve service delivery.
  • Supporting and delivering national programmes: Collaboration with NPCC, Home Office and PDS to roll out key cross-boundary technologies.

How our success will be measured

  • Reduction in demand on Police Scotland through preventative action/intervention.
  • New capabilities for early intervention based on cross agency data.
  • Reduction in preventable incidents of trauma and vulnerability.
  • Increased productivity through national technologies available to Police Scotland officers and staff.

To what extent do you agree or disagree that this is an ambition we should be focussing on?