BSL version: How can we provide the best support to people affected by crime?

Closed 31 Aug 2021

Opened 16 Jun 2021



This survey is about the aftercare options provided by Police Scotland for people who have been a survivor or witness of crime, although anyone can take part. It includes questions about referral to support services for people affected by crime. It also asks about the Victim Care Card, which provides aftercare information and important contact details.

This survey has been produced in collaboration between Police Scotland and Victim Support Scotland. It asks for individual views about how Police Scotland can best support survivors/witnesses of crime when it comes to providing immediate support and information. This is what we mean by 'aftercare'. Your views will help to inform development and shape our services.

This survey asks for your views about aftercare support, rather than any other feedback/complaints. To give feedback on Victim Support Scotland’s services, please see details on the Victim Support Scotland website. To provide feedback about Police Scotland’s service, please see our public information on the Police Scotland website.

What does this survey involve?

  • It is optional - you can choose if you want to take part and which questions you fill out or leave blank.
  • It should only take around 10 minutes to complete.
  • There will be an option for you to give us extra information later on in the survey if you would like to do so.
  • You will not be required to give any details about any specific incident but you will be asked for a few basic details about if you have been a victim or witness to a crime. This is completely optional.
  • All individual responses to the survey will be kept confidential.
  • Police Scotland and Victim Support Scotland will use the anonymised findings of survey data in reports and publications and will use it to develop our services and approaches.
  • Police Scotland and Victim Support Scotland will store all data from this survey securely and in line with the Data Protection Act 2018. Your data rights will not be affected by participation. By clicking the link below, you agree to take part in this survey and give your consent for your responses to be handled by Police Scotland and Victim Support Scotland for the purposes outlined here.
  • As responses are anonymous, we cannot respond to you about what you have said.
  • Anybody requiring emotional support is welcome to call the Victim Support Scotland Helpline on 0800 160 1985.

Complete the survey in a different way

We are happy to accept a recorded video of your responses to the survey using BSL if that would be easier for you. Please contact us to discuss. 

Please let us know if you want to complete the survey in a different way (for example, over the phone):

Reporting a crime or providing information about an incident

Please note that this platform is not for reporting crime, providing information about an incident, or asking us for help. To find out ways to contact the police, please visit our website. If you or someone else needs urgent police assistance, please dial 999 immediately.

What happens next

Thank you to everyone who participated in this survey. 

Your feedback and views will be analysed and used to inform the decisions we make, internally and with our partners, to improve the experiences of people who experience crime in Scotland. We are committed to ensuring that we provide the quality service that Scotland's diverse communities expect and deserve. 

We will update this page with the findings from the survey and our one to one interviews which make up this public engagement exercise as soon as they are available. 


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