We have published our analysis of feedback and responses for this survey, which we ran between June 2020 and March 2021. You can access the full update in PDF below.
We received a good spread of response from across Scotland: 40% from the North, 33% from the East and 25% from the West.
61% of respondents said they were applying for the renewal of their certification, 12% were applying for the grant of a certificate and 11% were seeking to vary their existing certificates.
A strong majority of respondents (88%) said they were satisfied or very satisfied with the overall application process whilst 7% said they were dissatisfied or very dissatisfied with the service.
Over 80% said it was easy to get information, complete the application forms and contact Police Scotland. 82% stated they were satisfied with the speed and efficiency of the service whilst 9% said they were not satisfied.
The majority of the respondents (85%) felt that the officers and staff they dealt with were knowledgeable and professional whilst 4% were dissatisfied with the interaction with officers and staff.
The following areas are where respondents think there are improvements necessary:
We want to understand the experience of people who use our firearms and explosives licensing service. We invite certificate holders to share their experiences of the licensing process and to provide feedback about what works well and what could be improved.
Whilst our aim is to meet our statutory responsibilities in respect of the legislation, we also recognise the importance of understanding your views and experience of the licensing service.
Your feedback will help shape the future of firearms licensing and we would welcome your participation.
Your personal information
All personal information will be anonymised and you will not be identified through the information you provide unless you choose to identify yourself in your responses.
By completing this survey, you agree to Police Scotland using your anonymised data for analysis and reporting that will contribute to continuously reviewing the firearms and explosives licensing service. Any information you provide will be treated in confidence and stored securely.
Complete this survey in a different way
Please contact us if you wish to complete the survey in a different way: FirearmsLicensingPolicyUnit@scotland.pnn.police.uk
Please note that this platform is not about reporting crime or providing information about an incident. To find out ways to contact Police Scotland, please visit: https://www.scotland.police.uk/contact-us/
Update on the previous User Satisfaction Survey 2019/20
We have published an update on our previous Firearms and Explosives Licensing Service User Satisfaction Survey, which we ran between April 2019 and March 2020. You can access the update in PDF below.
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